Net promoter score questions should always be paired with an open text field to collect. This essay was originally published as part of linkedincom's #mymetric series start measuring net promoter score for free with wootric.
The appeal of net promoter score, or nps, is that it's simple, and in summary, if you want to know if your customers are satisfied, ask them. The net promoter score is used to gauge the customer satisfaction with a company's product or service and customer loyalty to a brand.
[dear readers, this essay is about the practical aspects of measuring net promoter score, an important metric that often correlates strongly with word-of- mouth. Net promoter score has quickly become a popular metric to measure customer satisfaction because it is both informative and easy to use.
Summary: the net promoter score® is widely adopted and wildly controversial what exactly is nps and what are the various areas of. The net promoter score (nps) is a simple metric that can spark you'll get an automatic summary report with a visual histogram, like the one.